We’re sorry to hear this. It might have happened because their letterbox is too small and there was no alternative safe place to leave them.
But don’t worry. They’ll find a red 'something for you' card has been posted through their letterbox. This will give them details of where to go to collect their blooms. They just need to take this red card, and some form of ID, along with them to retrieve their blooms.
Rest assured that we do choose flowers that are happy in their box for a couple of days. So they should still be in good condition when they collect them. But, please let us know if not and we'll of course make things right.
If you need any more help, just drop us a line and our wonderful Customer Delight team will be in touch soon.