We do intentionally keep the 'guard petals’ on our roses as this protects them during transit. These are the oldest and tough outer petals which can make the flower look tired and brown.
However if you gently remove the outer 2-3 petals you'll reveal the new and soft petals inside. This also helps your flower to begin opening up once it's been trimmed and popped into some water.
If you need any more help, just drop us a line and our wonderful Customer Delight team will be in touch soon.